Issue

When generating a *.dot template with GhostFill Date/Time FillPoints, the document is presented and everything is fine. When the user chooses to save the document, by using the Microsoft Word Save button, it saves with the *.doc extension. The next time the user opens the document form "My Documents" the original GhostFill Date/Time fields are converted to Word Fields. The fields are updated automatically and insert the current date/time.

Solution

Option 1:

Use the Save to GhostFill button on the GhostFill toolbar in Word (set the mapping under documents to change this location to the desired location).

Option 2:

Turn off the Smart Tags. Under Tools > AutoCorrect Options > SmartTags click Remove Smart Tags.  

The following warning will appear. Click Yes to continue.

From this point forward when a template is generated the fields will not be converted, no matter how they are saved.

Jeanine Howard